5x
Increased in System Performance30%
Inscreased in Sales1200+
Transaction per hour
Driving business growth with a fast, resilient and highly scalable dealer management system
Click here to downloadOur US-based client is a major prepaid mobile virtual network operator with extensive operations on the West Coast. As part of its telecom digital transformation journey, its Dealers Portal or Dealer Management System is central to its business, used nationwide by dealers to activate SIM cards, recharge accounts, perform customer lookups, and manage reporting. As the company grew, the portal became critical to daily operations, supporting thousands of dealers and millions of transactions.
With rapid growth, the Dealer Management System or Dealers Portal started experiencing slow transactions, frequent downtime, and unoptimized API performance, especially during peak periods. These issues disrupted dealer workflows, delayed customer service, and risked business loss. To address these challenges and implement a telecom digital transformation that improved reliability and scalability, the client approached TenUp to modernize the portal, improve reliability, and ensure it could scale seamlessly for future growth.
Although the Dealer Management System or Dealers Portal was built using cloud-native principles, the system struggled to deliver the required performance and scalability. Since third-party cloud services were not an option due to security and compliance constraints, the client needed a robust on-premises solution with a high availability architecture that could handle increasing workloads and ensure consistent uptime. The TenUp team needed to overcome the following technical and architectural challenges:
To overcome the Dealers Portal’s performance and scalability challenges, TenUp engineered a high availability architecture using a robust, on-premises architecture capable of handling peak transaction volumes with minimal latency and zero downtime. As part of the client’s broader telecom digital transformation initiative, our custom solution to future-proof the Dealer Management System included the following key areas:
The redesigned Dealer Management System now delivers the scalability, performance, and reliability the client’s operations demanded, enhancing customer experience, dealer productivity, and long-term efficiency. Here are the key benefits it offers:
TenUp drove a significant telecom digital transformation by overhauling the client's Dealers Portal, addressing performance and scalability issues while ensuring high availability architecture and resilience. By implementing robust load balancing, enhancing performance with an in-memory data grid, and introducing API performance optimization techniques, we optimized their Dealer Management System to meet the 99.99% uptime SLA. This solution improved transaction speeds, system reliability, and positioned the client for future growth and increased revenue.
Telecom digital transformation is the adoption of advanced technologies like AI, cloud, and automation to modernize operations, improve customer experience, and scale services efficiently. It’s crucial for operators to stay competitive, handle high transaction volumes, ensure system reliability, and quickly respond to evolving customer demands, making portals like Dealer Management Systems faster, more resilient, and future-ready.
High availability (HA) architecture ensures the DMS stays operational 24/7 by eliminating single points of failure, enabling automatic failover, and distributing traffic efficiently. This boosts dealer productivity, protects revenue, accelerates transaction processing, and delivers a reliable customer experience while supporting seamless maintenance and disaster recovery.
Optimizing APIs ensures telecom systems handle high traffic efficiently, process real-time transactions quickly, and maintain reliable service for dealers and customers. It boosts portal performance, reduces latency, supports automation, and enables scalable, high-speed operations critical for revenue and customer satisfaction.
Telecom companies often struggle with legacy systems, high traffic loads, operational bottlenecks, cybersecurity risks, and evolving customer expectations. These challenges can cause downtime, slow transactions, and scalability issues, making it critical to modernize portals, optimize APIs, and implement high-availability architectures.
Yes. Web-based DMS platforms provide 24/7 access, faster deployment, automatic updates, and scalable performance. They enable real-time collaboration, support hybrid work, and reduce operational costs, while offering robust security and disaster recovery, making them ideal for modern telecom portals and digital transformation initiatives.
Dealers choose DMS solutions based on performance, scalability, reliability, and ease of use. Key considerations include real-time inventory and sales management, cloud/mobile access, seamless integrations, automated reporting, strong security, and vendor support, all ensuring efficient operations and a better customer experience.
Load balancing ensures high availability by distributing traffic across multiple servers, preventing overloads, and automatically rerouting requests if a server fails. This redundancy, combined with horizontal scaling and health monitoring, keeps telecom systems reliable, responsive, and uninterrupted, even during peak usage or outages.
Modern DMS and portals integrate with CRMs, ERPs, e-signature, and project management tools via APIs, native connectors, or middleware. This centralizes data, automates workflows, reduces manual effort, and ensures teams access real-time information, boosting efficiency and decision-making across operations.
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